Usps Package Lost In Transit

Usps Package Lost In TransitThis is the first time this has happened to me as a seller I'm worried USPS lost the package and I might have to refund buyer. Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. It said "In Transit" but never said " Out for Deliver GetHuman4067606's Problema con un problema de entrega con US Postal Service de diciembre 2019. Check the Current Status Before you begin your search, if your package or mail has tracking, check USPS Tracking ® to see its current status. Visiting a USPS location—Go to a nearby USPS location and ask the employees to help you with your request. Here's how to report a missing package, file a claim, and submit a refund request with USPS. I had a pair of crutches shipped from Flushing, New York to Mansfield, Ohio,. An incorrect or incomplete address can cause your package to get stuck in transit. If a package is not insured but is confirmed lost through a missing mail search, you may be entitled to a refund of the shipping. The USPS will utilize your tracking number and review all times your shipment was scanned in transit to determine where the USPS undelivered package went missing from the radar. 14 days still no package seller even looked package up was lost, USPS never . More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. That way the Post Office staff can open the package and recreate a shipping label without having to send the package back to the sender. Explain your issue and ask how you can resolve it. Hundreds of thousands of items sent in late November and early December are sitting at the bottom of massive piles of delayed mail that . Two other packages appear to be lost and have not been tracked in weeks. I had to ship the items again because I thought my package get lost. For a fee, USPS Package Intercept ® lets the sender or recipient stop delivery or redirect a package, letter, or flat that is not out for delivery or already delivered. Size and type of container or envelope you used. Before you begin your search, if your package or mail has tracking, check USPS Tracking® to see its current . How Many USPS Packages Are Lost? About 3% of all mail pieces that are sent by the United States Postal Service are lost or damaged. Solved: Re: USPS package stuck in transit for 2 weeks. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Postal Service and other national carriers suggest you include an extra address label with delivery and return address inside the package in the event this problem occurs. What to do about USPS’s “In Transit, Arriving Late” Status. Yes, you need to go to USPS. ShipInsure / Insure Post is just $1. Message 2 of 10 latest reply 1 Helpful Reply. These messages indicate the status of your item. Basically if they can't find the package then you're out of luck. You can only request a Package Intercept online. As your package moves, it must go through several sorting facilities. Message 5 of 9 latest reply 0 Helpful Reply USPS Stuck in Transit? b. Score: 4. In both cases, you'll want to check the lost and found bin. If you see the “In Transit Arriving Late” message, then the package has likely encountered an issue. The percentage rate of lost mail cannot be measured, be. Postal Service estimated in early . If you DO NOT HAVE the tracking number from the mailing label or receipt (recipient), please contact the shipper. Another reason that USPS packages are delayed in transit is that they actually get physically lost somewhere along the lines of transit. Why is my parcel stuck in transit?. For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier; For items damaged in transit, you'll need to file a support request within 3 calendar days from the delivery date. First, check if your package has a tracking number. Never reduce the label size to less than 85% of original. htm for information on USPS domestic insurance. What Does “In Transit” Mean?. If your package is delivered to the wrong address or damaged in transit, you will not be eligible for reimbursement. 1, 2, or 3 business days (not guaranteed) 5 or more days from the date of mailing. Each facility routes the package to the next facility based on the address and ZIP code on the package. If USPS has removed the delivery date because they are recalculating it based on the delay. This sucks, but it isn’t the worst thing in the world because USPS probably still has your package, but it’s sort of in no-man’s land. It may be possible that the mailpiece is still in transit and is not lost or delayed depending on what class of mail is being used and how long ago it was mailed. If the post office has a tracking number . It might be because your package has been lost or misplaced at a USPS facility. USPS is 15 days for Insured/Priority loss. Don't be too quick to replace since mail is particularly slow in some areas. The only way a USPS package would be considered lost is if it had no address or return address on it. Why is My USPS Package Stuck In Transit?. You can start a UPS claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a . Translate to English 3 Likes Reply BootifulLabels. Check Your Delivery Standard 2. Wrong/incomplete address: The most common reason shipments aren’t delivered. 05 per $100 of insurance and it will cover items that show USPS Tracking has delivered but customer hasn't received, USPS will not cover. Go to Tracking Informed Delivery® Users. Where is my package? - USPS. It could be at the carrier's station and maybe not in the area where attempted packages are kept. If a package is undeliverable, the USPS returns it to the sender. USPS does not pay a claim higher than an item’s actual value. Please use this process to have USPS locate your package. How It Works You can request that the destination Post Office hold the item for you or have it returned to sender. What To Do When Your USPS Package Is Missed/Lost/Stolen?. I sold item, shipped via USPS first class, USPS scanned the package but it never left the post office for 2 weeks. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: Sender mailing address. My package has been stuck in transit to next facility since the 18th of january whats going on? Has it left the us? Shipped with first class mail international Tracking number: UA922501649US Go to usps. Calling the USPS customer support —Dial 1-800-275-8777 and talk to a rep. USPS package stuck in transit for 2 weeks. Commercial USPS Package Intercept is available through Business Customer Gateway. Unfortunately there is no quick fix for this problem of slow delivery by the USPS at this time. So first of all, you can file a request here. I recently sold a lot of blurays, but item has been stuck in transit for 2 weeks now and tracking has not updated. What does USPS in transit mean? This means that your package is on the move at that point in time, getting ready to head to the next hub for destination along the delivery route. Has it left the us? Shipped with first class mail international Tracking number: UA922501649US Go to usps. First, contact the shipping carrier and try opening a missing mail search request, if possible. If you receive an “In Transit Arriving Late” status message from the USPS, it usually means that your package is running late and may not be delivered on time. You'll get updates on your shipment through email as the. For example expedited shipping products like FedEx Priority Overnight should be in transit for just a few hours while discount shipping like . If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to www. However, if tracking information is inconclusive for an extended period of time, you should file a lost/stolen package claim with your courier . that was lost, damaged, or had broken or missing pieces and it was covered by insurance, learn how to file an "indemnity claim. You can only request a Package Intercept online. One of the most common reasons USPS tracking information hasn’t updated is because the harsh weather conditions have slowed down the delivery process, blocking your. It was shipped via USPS first class with tacking. Where is my package? - USPS. If they're trying to find the package at their local post office, provide them with any shipping documentation you may have to help them locate the item. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. During this process, thousands of packages are sorted through and investigated. In addition, a lot of shipping insurance companies (which we. After that, for the past 5 days it has been saying "in transit". USPS package lost or stolen what to do? If. If your delivery is taking longer than expected, and you're concerned that your package is missing, we want to help you find it. You will have to fill out a request on the spot. USPS is 15 days for Insured/Priority loss. Although your package was delayed in transit, your package will still usually get to you by the estimated delivery date that they gave you in the first instance. Your package will arrive later than expected", we are unable to handle the volume of requests for us to do this step for you. USPS package stuck in transit for 2 weeks. If your package is delivered to the wrong address or damaged . Visit the Help Request Form site. Package lost in Transit. What does in transit arriving late mean. USPS lost packages: Call 1 (800) 275-8777 or (800) 222-1811- ask customer service for a tracking update Ask neighbors Submit a search to Missing Mail search request If mail was not recovered, you may able to file an insurance claim Wait at least 7 days after the expected delivery date – Start USPS claim here. To print labels, use excellent, good weight, bright white paper and set your printer to the very best black setting 2. I called my local post office and he advised me to give it a few more days, but this morning I received an email stating that it was still in transit. Message 3 of 17 latest reply 1 Helpful. Due to COVID-19, first class letters sent in January arrived as late as 90 days later. If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search. You should be on the lookout for an arrival scan when it reaches the next stop along the way. USPS never updating / package lost in transit. Doing so will not affect the movement of your package in any way, but it will get you notified within minutes of its next appearance. The last package which was sent on May 20th Went from our local office without tracking for three day's where it ended up in Iowa then on the 29th was sent to Mephis Tn. Due to COVID-19, first class letters sent in January arrived as late as 90 days later. Known at one time as the Dead Letter Office, the Mail Recovery Center works to reunite undeliverable packages and letters with either sender or recipient. Enter tracking numbers and click "text and email notifications" on the USPS website. USPS lost my "Parcel Select" package. What happens to packages lost in transit? When a package is reported as lost, the parcel carrier conducts a search, beginning from the last depot in which the shipment was scanned. 1-2 calendar days (guaranteed) 6 PM (local time) on the Guaranteed Delivery Date. How to complete the USPS help request form 1. If it is only getting delivered to your old address in a nearby town, it would be better to just call them and have them hold it at that post office. First, it's important to know that USPS will only reimburse for packages that are lost in transit. Is the USPS responsible for a package lost in transit that isn't. Originally Answered: Is the usps responsible for a package lost in transit that isnt insured? If my package has been scanned 3 weeks ago at a center close to my house but never marked as leaving there by tracking number where did it go? Legally, nope. picked up / deposited with the courier or post office; The item reference . Missing, Late Or Damaged Mail & Packages - USPS. File a help request with USPS I’m not a huge fan of this step, and I’ll explain why. This doesn't mean your package is lost, but there could certainly be a delay. Verify that your shipment is eligible for Package Intercept. Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. What do I do if my order / package is missing?. make sure the bar code is lying flat and do not cover the bar code completely with tape. It seems that the package for a customer was lost in transit. I submitted a missing mail request but the only thing they I received back is that they are looking for it. No shipping service is perfect, and sometimes the worst happens – your package is lost in transit, never to be seen again. Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. Therefore, your only option is to wait seven days for First-Class, First-Class Package, or Priority, if you want to go to this phase right away. A USPS Employee Stole My Phone or USPS "Lost" It. Sellers may file a claim based on the carrier who delivered the package: FedEx: File a claim. This simply means a package or an item is stucked enroute to be delivered due to some reasons, and this will in turn make the delivery to be delayed. Proof of Damage These items will help prove the damage to your incoming shipment:. You will receive short messages with delivery updates when you submit your tracking numbers to USPS. When the USPS's tracking system marks a piece of mail as “In Transit to . Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during . What if My Buyer's Package Gets Lost?. Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. Like, it has the wrong number on it, half the thing got ripped off in transit, it's all smeared from the rain, or something like that. This means it can be located easily enough once you call attention to its absence. Lost packages, packages going to to other states, misrouted items, late deliveries, etc, etc, etc. It was shipped via USPS first class with tacking. — Departed From USPS Facility As the name implies, this means that your package has left the sorting facility and is moving to the next facility. The exception is that if a package is actually lost prior to being marked delivered. The government should contract with UPS or FEDEX for mail deliver. Luckily, if the missing mail was sent. htm for information on USPS domestic insurance. One of the most frequent tracking statuses when shipping packages by courier or having orders delivered from online stores is “parcel still . Delayed mail and packages? - USPS. USPS Package Stuck "In Transit" : r/usps_complaints. Because packages can get sorted and delivered faster than expected. The other option is to use Retail Ground, Parcel Select, or Media Mail, which will take 14 days. At this time we are seeing almost all packages being delivered, not. However, if your package is still in transit, there is a chance you can redirect it using USPS Package Intercept. Sometimes packages take a while to reach the destination country, and the USPS tracking data may need a bit of time to reflect the most recent information. Updated January 4, 2021 - Please read the statement below and use this tutorial to create a Package Research case with USPS. Check Your Delivery Standard If your USPS package has stuck without moving for. More likely, though, the short-staffed US Post Office has misplaced, mislabelled, or simply overlooked your package. That’s because it only got delayed in transit and not necessarily delayed overall. Second, you must have proper insurance on your package for USPS to reimburse you for a lost package. Summary You will receive short messages with delivery updates when you submit your tracking numbers to USPS. Even if everything is going according to plan, a package may be lost in transit. If the package was not insured, this may be your only recourse. It seems that the package for a customer was lost in transit. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you. Generally, the seller does this on the buyer's behalf. In both cases, you’ll want to check the lost and found bin. Since that day I have only lost 2 packages of thousands I have sent. The most common message, "In Transit", simply means your package is in transit. Answer (1 of 6): Legally, nope. Most online orders are accompanied by tracking numbers so if you’re waiting for a package delivered. Have a package coming from MA and it was last scanned in NH on the 21st. First, it's important to know that USPS will only reimburse for packages that are lost in transit. What to do if a USPS package is stuck in transit? Calling the USPS customer support—Dial 1-800-275-8777 and talk to a rep. Then contact Assurant to see who's responsible if it's lost. Insurance only covers contents of package, there are no postage refunds for lost packages. If eligible, you can submit your request online after logging in with your USPS. edit to add - those are the minimum days you must wait, if both you and the customer agree you can wait longer, some use 30 calendar days as the minimum before refunding. " Your insurance may have been included with the USPS ® service or purchased separately. You just need to call on the following number 1-800-222-1811. 1-5 business days (not guaranteed) 5 or more days from the date of mailing. How to report a missing package. If you sent a package inside the U. In transit arriving late: What does it mean. Who lost your package: UPS DHL FedEx USPS Amazon But, what do you do during those times when a package is lost in transit?. I generally think that “In Transit, Arriving Late” means the package will eventually arrive. Generally, if it got delayed it can still get delivered to you on the day that they originally estimated. I’ve linked it for your convenience here. If a package is marked as delivered and you have not seen it, then the seller is responsible. The most common message, “In Transit”, simply means your package is in transit. Enter tracking numbers and click “text and email notifications” on the USPS website. If their packages are insured, when they file a claim for a lost one, they can be reimbursed for the loss. The only way a USPS package would be considered lost is if it had no address or return address on it. That is why insurance is always recommended for something of value that is shipped by any carrier. Each facility routes the package to the next facility based on the address and ZIP code on the package. What should I Do If my USPS Package is Still Stuck In Transit USPS (package not moving)? 1. You should be able to find it on your post office receipt, shipping confirmation email, or . They’ll provide you with further instructions. USPS Package Stuck “In Transit” : r/usps_complaints. After following these steps, if your. Approved Claims Your claim may be completely approved or approved in part. Postal Service, that would be the Mail Recovery Center (MRC) in Atlanta, its official lost and found department. Hello, I have been having some problems with my USPS first class shipment. How Does the UPS Claims Process Work. The only way a USPS package would be considered lost is if it had no address or return address on it. If you sent a package from the U. An incorrect or incomplete address can cause your package to get stuck in transit. My customer contacted with me and asked about the delay. If you don't like to manually type long USPS tracking number, you can opt in to track USPS package by phone. Please allow fourteen (14) or more days from the date of mailing for your item to arrive. Throughout this process, you can access this tracking information in a variety of ways through the USPS Tracking number associated with the item. Now the question one will ask is, what are the reasons for a package to be delayed or in transit arriving late. Starting next month, more than 30% of first-class packages will be considered on time if they arrive within four or five days, as the Postal . USPS allows you to file a claim in case your USPS package is lost or damaged. What happens to packages lost in transit with USPS? They are recovered and correctly delivered. If that were the case the office where it was mailed would most probably hold it for 30 days to see if who ever mailed it would realise their mistake and try to retrieve it. What Does in Transit Mean? Solutions to Get Your Package Fast. As we mentioned earlier, “In Transit” just means that your package is being moved between different locations – in this case, between USPS locations. Made a complaint to UPS after finally getting an e mail response and UPS is. - Another shipment I did last week. Best answer by gramps28 Take a screenshot as soon as possible of the USPS tracking for your record in case USPS deletes the tracking number. Shedding a Light on USPS Service Performance. The chances of it getting totally lost, . As of now it says it's in transit and arriving late. Below here we provide a table that contains standard delivery . So, I contacted them and they don't know . You'll get the insurance money and if you still have the receipt for the shipment then you can get your money. - One of my shipment was showing pre-shipment after I shipped. Have them ship you another one. They use the information within their digital logistics . Where is my package? - USPS. Submit a Missing Mail Search Request. After a week, if there is no update, you should reach. As your package moves, it must go through several sorting facilities. What Does "In Transit" Mean?. As we mentioned earlier, “In Transit” just means that your package is being moved between different locations – in this case, between USPS locations. What Happens to Undelivered USPS Packages?. Even straight USPS packages arrive in a much more timely manner Funny, I ordered a bunch of parts from midway on june 24th as well, and that package is "lost in transit". Each facility routes the package. Sometimes there might have been a delay in delivering it to you due to unavoidable issues; therefore, you’ll have to wait a few days after your expected delivery date. Hello, I have been having some problems with my USPS first class shipment. According to the United States Postal Service (USPS), the amount of mail that was undeliverable as addressed (UAA) was near 4. If they don’t find it, your package will be declared lost. Where is my package? - USPS. International orders If your package is going to or from another country, packaging updates will be less frequent, so you should expect to wait a couple weeks for updates sometimes. You will then be able to file a missing parcel claim within 60 days of the mailing date. Look up your package on the usps. All claims for inbound items that are lost, or are delivered to the addressee in damaged condition or with missing contents are payable to the sender, unless the sender waives the right to payment, in writing, in favor of the addressee. Send the completed form with all other required. The International Sorting Center (ISC) is a U. The customer service representative will record your concern. Welcome to USPS. What should I Do If my USPS Package is Still Stuck In Transit USPS (package not moving)? 1. If the purpose of your filing a claim is to be compensated for a lost package, you might be due a refund or to have the package reshipped. First, it's important to know that USPS will only reimburse for packages that are lost in transit. However, note that USPS is not required to compensate you for lost or damaged packages unless you purchased insurance or used a ship method that had insurance already. If this is something you purchased, contact the seller and advise them that the package was lost in transit. Before processing lost mail claims, USPS will first perform a Missing Mail Search. I have a package that was shipped on Monday (11/23/2020) and it got updated that it made it to the regional origin facility in Anaheim, CA. The most common reason packages get lost by the USPS is because the address label falls off or the shipping label becomes smeared or illegible. If it is not found at your PO, then a lost package form can be submitted 14 days after mailing. If the address is incorrect or incomplete, then it will cause problems with delivery. Enter tracking numbers and click “text and email notifications” on the USPS website. same facility and/or on different days as it is processed or in transit. And naturally USPS is leading me on a goose chase not helping in any way. In transit arriving late means that your package is on its way to a USPS sorting facility or being transported from USPS sorting facility to another one, but it got delayed. When is a USPS package considered lost?. This will start an investigation within the USPS to try to find it. USPS ship methods with insurance. For questions about the delivery confirmation of your mailed trade-in, please contact our Trade-in Support line at 888-445-6005. After 12 days, it was delivered to the customer. An incorrect or incomplete address can cause your package to get stuck in transit. Usually, there is no need to worry, as your parcel will most likely still arrive on time. Here's how it works: the USPS processing centers send all their undeliverable mail to the Mail Recovery Center. What does USPS in transit mean? This means that your package is on the move at that point in time, getting ready to head to the next hub for destination along the delivery route. Call on this number and the customer service representatives will help you to locate your mail item. Claims for Loss or Damage. 38 billion pieces of mail is equal to three percent of all letters sent. What Does in Transit Arriving Late Mean for a USPS Package?. Commercial USPS Package Intercept is available through Business Customer Gateway. Why is my USPS package delayed in transit? If you receive an "In Transit Arriving Late" status message from the USPS, it usually means that your package is running late and may not be delivered on time. If the proper amount of time has passed and the item has not arrived, . Most domestic mailings with a tracking or extra services barcode are eligible for Package Intercept. For the package to be declared missing, you’ll have to wait to see if they can find your late delivery first. com and file a missing mail search (you may need to register a free USPS account). If you think your package or mail is lost or delayed, follow these steps to help us find your mail. The performance standard that was once the model of all government agencies has become an agency that should be phased out and shut down. Call USPS in the case of missing mail, lost mail, and delayed package. How are packages lost in transit? Typical Causes of Lost USPS Packages The most common reason packages get lost by the USPS is because the address label falls off or the shipping label becomes smeared or illegible. The person who actually scanned the package is the one who can say where it is now. However, we do recommend waiting up to 40 business days before you file a missing mail search for any international packages. What Does Usps Message “in Transit To Next Facility” Mean?. An incorrect or incomplete address can cause your package to get stuck in transit. If you were notified by a shipper that they have sent out a package and believe it has been delayed or possibly lost, contact the mailer of the item and request them to: Provide the tracking number, or; Track the package. In both cases, you’ll want to check the lost and found bin. Due to the large volume of USPS packages showing "In Transit, Arriving Late. My shipment was lost in transit, what should I do?. How to Deal With Stolen Mail Packages. The Most Common Reasons For Lost USPS Packages The address label breaks off, or the mailing label becomes smudged or unreadable, which is the most typical reason for shipments being lost by the USPS. Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. Postal Service, that would be the Mail Recovery Center (MRC) in Atlanta, its official lost and found department. com and track your package, sign up for updates. International orders If your package is going to or from another country, packaging updates will be less frequent, so you should expect to wait a couple weeks for updates sometimes. If your package is delivered to the wrong address or damaged in transit, you will not be eligible. as “In Transit" (we haven't seen this nearly as often for UPS packages) . Best answer by gramps28 Take a screenshot as soon as possible of the USPS tracking for your record in case USPS deletes the tracking number. How to Report a Missing USPS Package and File a Claim Online. The USPS has become one of the worst agencies in history. What happens to packages lost in transit? When a package is reported as lost, the parcel carrier conducts a search, beginning from the last depot in which the. What does USPS in transit mean? This means that your package is on the move at that point in time, getting ready to head to the next hub for destination along the delivery route. For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier For items damaged in transit, you’ll need to file a support request within 3 calendar days from the delivery date. All claims for inbound items that are lost, or are delivered to the addressee in damaged condition or with missing contents are payable to the sender, unless the sender waives the right to payment, in writing, in favor of the addressee. Keep in mind we have been having unusually cold weather in the U. Postal Service and other national carriers suggest you include an extra address label. And hence it may be possible that your mail is in transit and you think it may miss or stolen. If the package was not insured, this may be your only recourse. The last package which was sent on May 20th Went from our local office without tracking for three day's where it ended up in Iowa then on the 29th was sent to Mephis Tn. As of now it says it's in transit and arriving late. First, it's important to know that USPS will only reimburse for packages that are lost in transit. If a package is not insured but is confirmed lost through a missing mail search, you may be entitled to a refund of the shipping. When a package is in transit with USPS, it means that the delivery is currently traveling through the postal transportation network. Postal Service's USPS Package Intercept service lets you cancel USPS shipment if the mail piece hasn't been delivered yet. Because you asked for a shipment contract, the risk of loss shifts to the buyer upon delivery to the shipping carrier (USPS). USPS Package Stuck "In Transit" I have a package that was shipped on Monday (11/23/2020) and it got updated that it made it to the regional origin facility in Anaheim, CA. Best answer by gramps28 Take a screenshot as soon as possible of the USPS tracking for your record in case USPS deletes the tracking number. Go to the USPS web site and enter the tracking numbers you have questions about and request email updates. Why your USPS mail package delivery is about to get slower. The tracking has stopped after the departure from the origin post office address. com calculates that this equates to almost 146 billion mailpieces every year! An annual loss of 4. It's stuck in "transit" status as per tracking link via USPS online. to a foreign country and it was missing contents, damaged, or lost, learn how you can file an international claim for the insured value of the package (if it was covered by insurance): International claims are different from domestic claims—they have to be coordinated with foreign postal administrations. — Departed From USPS Facility As the name implies, this means that your package has. Although over 97% of parcels are delivered successfully, there are some occasions where packages do go missing. Eligible items include: Priority Mail Express ® items and other insured mail. Package Still in Transit to Destination. Does USPS Lose Packages? (You'll Be Surprised). Yes, you need to go to USPS. Missing, Late Or Damaged Mail & Packages - USPS.